Help Center Troubleshooting Problems with Ad Serving
Why isn't one of my ads showing?
One common issue is that if the ad has a different dimension (width x height) than the dimensions specified in the serving code, it will not be included in the rotation. Therefore, it will not be served to your visitors.Example
Zone X has ad A,B,C. Ad A & B are 468x60 while ad C is 480x60. The serving code you have is for 468x60 so the rotation only includes ad A & B. On the other hand, if your serving code specifies 480x60 then only ad C is served.Resize Ad Dimension
The first solution is to resize the banner so it matches the other ads in the zone.Serve multiple ad dimensions
Another alternative is to serve multiple ad dimensions with just one serving code. When getting the serving code for the zone, remember to select all the ad dimensions that you want to show.Other Articles in Problems with Ad Serving
Instructions to troubleshoot and correct issues with ad serving
- How do I see ad or page errors with the browser's Console tool?
- How do I troubleshoot "Invalid Ad Type" error?
- How do I troubleshoot "No Ad Found In Rotation" error?
- How do I troubleshoot "Permission denied" error for a Flash ad?
- How do I troubleshoot "Restrictions Failed" error?
- How do I troubleshoot clickTAG issues for a Flash ad?
- How do I troubleshoot my ISP's nameservers?
- What are VAST error codes?
- What is "Click to activate and use this control" message on a Flash ad?
- What is "Object Expected" error in Internet Explorer?
- Where can I see a report of ad serving errors?
- Why does ad server deliver above the maximum impression limit?
- Why doesn't the status bar change?
- Why don't ads show? What is the system status?
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Related
- How can I serve multiple ad dimensions in the same place?
"When generating the serving code for a zone, you can choose to display: Any dimension (default) A specific dimension. For ..."
- How do I troubleshoot "No Ad Found In Rotation" error?
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- What are different types of ad tag?
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- What is the serving code or ad tag?
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- Ad Tag and Serving Code
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