Help Center Troubleshooting Problems with Ad Serving
How do I troubleshoot "Restrictions Failed" error?
This error message is displayed when one or more restrictions (targeting criteria) for an ad, zone, or campaign have failed and there is no other available ad to show. If you are a visitor of the website and see this error, please notify the webmaster. If you are the ad operator/ad manager, please follow the instructions below to correct the issue.Solution
Sign into your account, choose an entity (for example: a zone or an ad) and click on "Restrictions" tab. The sample logic evaluation can help you verify and identify the failed restriction. Within a zone, you should have a default ad with no restrictions so it will be shown when all other ads fail. Or you could set up a default/secondary zone to fall back.Examples
- A starting date restriction is set to show from January 10 to January 21. Today is January 5. This restriction would fail.
- The ad is set to show only to visitors from Australia. A visitor from France tries to see this ad. This restriction would fail.
Turn Off Error Messages
If you do not have available default/remnant ads and do not want visitors to see this error, you can turn off ad serving errors by checking "Hide errors" setting when generating the serving code.Other Articles in Problems with Ad Serving
Instructions to troubleshoot and correct issues with ad serving
- How do I see ad or page errors with the browser's Console tool?
- How do I troubleshoot "Invalid Ad Type" error?
- How do I troubleshoot "No Ad Found In Rotation" error?
- How do I troubleshoot "Permission denied" error for a Flash ad?
- How do I troubleshoot clickTAG issues for a Flash ad?
- How do I troubleshoot my ISP's nameservers?
- What are VAST error codes?
- What is "Click to activate and use this control" message on a Flash ad?
- What is "Object Expected" error in Internet Explorer?
- Where can I see a report of ad serving errors?
- Why does ad server deliver above the maximum impression limit?
- Why doesn't the status bar change?
- Why don't ads show? What is the system status?
- Why isn't one of my ads showing?
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Related
- How do I troubleshoot "No Ad Found In Rotation" error?
"If you see this error message, it means that there is no available ad in the rotation pool to display. ..."
- Default and Secondary Zone
"A zone can have another zone as default or secondary. In case no ad can be selected from the active ..."
- Restrictions for an ad, zone, campaign or group
"Restrictions can be applied to any ad, zone, campaign or group to enforce a specific condition or target a specific ..."
- Zone Targeting and Campaign Targeting
"In additional to putting restrictions on any individual ad, you can put restrictions on any zone or campaign. Restrictions for ..."
- How can I turn off ad serving error messages?
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