Help Center Troubleshooting Problems with Ad Serving

How do I troubleshoot "Permission denied" error for a Flash ad?

The file crossdomain.xml is a special file that controls the cross-domain policy and permissions for Flash. Potential issues include permission errors and issues with cookie data. Example: In a setup with a missing crossdomain.xml, a frequency cap's cookie cannot be set by the a video VAST player. This allows the pre-roll video ad to be shown to the same viewer multiple times.

Permission Issue

If you are serving a Flash/SWF ad and get this error in the browser:

Permission denied for <http://g.adspeed.net> to get property
Location.toString from <http://www.domain-hosting-the-swf-file.com>

This is a known issue in certain versions of Adobe Flash Player plugin. A solution is to upgrade to a newer Flash plugin or change to the JavaScript-only version for the serving code to avoid the cross-domain issue. Also, please make sure that the crossdomain.xml file on the SWF/Flash host does not block our ad serving domain:

<cross-domain-policy>
	<site-control permitted-cross-domain-policies="all"/>
	<allow-access-from domain="*" />
	<allow-http-request-headers-from domain="*" headers="*"/>
</cross-domain-policy>

If you prefer a more restrictive version that still allows AdSpeed ad servers specifically and not any wildcard domain:

<cross-domain-policy>
	<site-control permitted-cross-domain-policies="all"/>
	<allow-access-from domain="g.adspeed.net" />
	<allow-http-request-headers-from domain="g.adspeed.net" headers="*"/>
</cross-domain-policy>

Other Articles in Problems with Ad Serving

• How do I see ad or page errors with the browser's Console tool?
• How do I troubleshoot "Invalid Ad Type" error?
• How do I troubleshoot "No Ad Found In Rotation" error?
• How do I troubleshoot "Restrictions Failed" error?
• How do I troubleshoot clickTAG issues for a Flash ad?
• How do I troubleshoot my ISP's nameservers?
• What are VAST error codes?
• What is "Click to activate and use this control" message on a Flash ad?
• What is "Object Expected" error in Internet Explorer?
• Where can I see a report of ad serving errors?
• Why does ad server deliver above the maximum impression limit?
• Why doesn't the status bar change?
• Why don't ads show? What is the system status?
• Why isn't one of my ads showing?

Cannot find an answer for your question? Ask our Customer Care team

Related

• Setup your private brand

  "With the private branding feature, you need to choose two sub-domains: One sub-domain for your advertisers, your users and you ..."

  in Manage Your Account Private Brand
• Campaign

  "Documentation for API methods to manage your campaigns in our ad server. API Version1.4.6 (build 20240530). This page was updated ..."

  in Manage Your Account AdSpeed API
• Site Report - Excluded Domains

  "You can exclude specific domains from the Site Reports. At the end a domain report, you'll see a drop-down box ..."

  in Reporting Site Reports
• Private Branding / White Label

  "A white label ad server uses your company's name, logo, text instead of displaying our version. It builds your brand ..."

  in About AdSpeed Products
• Should I use protocol-relative URLs in ad tags?

  "Ad tags can be placed in many areas of a website: some secure areas and some non-secure areas. However, non-secure ..."

  in Manage Your Account Ad Tag