Help Center Troubleshooting Problems with Account
Why do I get an error when adding a new advertisement?
Connection Timed OutThis error happens when our system cannot reach the media file on your web server. When you add a new ad, our system downloads the media/image file to determine the ad dimension, assign a correct format and/or convert click tracking for Flash SWF files. If our system cannot access this file, it is very likely that your visitors cannot access it as well.
Solution: Please contact your web hosting provider and ask them to allow access (unblock firewall rules) from www.adspeed.com. These IP addresses are not creating fraud, sending spam email or performing any malicious activity so there should be no reason to block them. Therefore, to serve ads effectively, the web server should not block access from any source. This error message is an additional safeguard mechanism to ensure your ads can get viewed by everyone.
Updated: We have been reported that some EarthLink WebHosting servers block access to a range of IP addresses including the above IP addresses of our servers. Please contact EarthLink to correct this issue.
404 Not FoundIf you see this error when creating a new ad, the image URL is linking to a missing file. This is among the most common errors when adding a new advertisement. Please check the URL and make sure you can view the file by pasting this URL directly into a browser.
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Instructions to troubleshoot issues with your account
- I forgot my AdSpeed password. How can I get a new password?
- Why can't I login? I got an error message
- Why do I get an error when submitting a support ticket?
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